FAQ

Crypton has been in business over 12 years.

Our "pay-as-you-go" model is the only one in the industry. Our competition requires you to project your yearly usage, and then pay for it upfront. We only bill you for what you used the previous month, simplifying your business processes.

We currently offer zoom call demos to walk through and explain products. We also have user guides that can be sent to you upon request. We are also available via phone and email via our contact page below.

We are a custom software company so we can customize the eSignature process for whatever suits our clients’ needs the most. No two clients need exactly the same setup, and we are willing to go the extra mile and give them exactly what they ask for.

During the eSignature process, the end user will see and agree to the eSign consent form prior to opening, viewing, or interacting with the electronic document. If your customer does not agree to the eSign consent form, they will not be able to access the electronic documents sent from your company.

Yes, see the documentation here: https://dlem.co/esign

eSignature is UETA and eSIGN Compliant.

Yes, we do. It is called eVaulting and we can not only eVault new electronic documents but can also eVault legacy documents as well.

Yes, we have built a feature that will allow your customers to upload pictures.

We can build certain identity verification features into the eSignature service, such as requiring manual entry of a Social Security Number, Driver’s License Number, or Account Numbers, etc.

Yes, we offer both methods.

Yes, we can create a web widget or short cut so one can access our eSignature platform, customized to meet your company’s requirements.

Generally within 60 seconds, depending on the length of the document, wi-fi connection, download speed, and other factors.

Yes, we often partner with banks for eVaulting. Banks have very strict requirements for software companies before they can become their certified eVault provider. We are happy to speak with your bank to determine their requirements. Some banks are more expeditious than others; therefore, if we are waiting on the bank’s blessing before you can proceed with using eSignature, we should act accordingly and get the process started.

As long as the cell number(s) has opted into your campaign, text messages will be delivered in seconds.

Most likely not. Although verbal consent is sufficient in some instances, most often you need written consent prior to sending text messages to your customers. We can provide current & up to date Prior Express Written Consent language and forms as guidance.

Face to face, In-store signage, using keywords such as "Text OPTIN to 59358", Radio, T.V., Website, Email, etc.

We use Short Codes and Long Codes for text message delivery. Using these two methods is much more reliable than SMTP/email texting but is not free like the latter. You get what you pay for. Free service will deliver not-so-promising ROI and will likely land one in a non-compliance situation because text messages were duplicated or delivered outside the appropriate and acceptable time frames established by the TCPA (Telephone Consumer Protection Act).

Yes, we have a service that provides short links specifically for that purpose. Not only can links be embedded in text messages, but they can also be shortened and branded.

No.

No. Most that do this have not acquired prior express written consent from their customers and are opening themselves up for lawsuit. Imagine a disgruntled employee that is no longer with the company who has all customer information on their personal cell phone and the employee resigns or gets fired. You have no control over what an employee (former employee) may say on text messages being sent to customers if the former employee has their customer information accessible on their personal cell phone. You will also have no control over when (time of day or night) a disgruntled employee might send unsolicited texts to customers.

One may send a text message up to 1,000 characters but the standard text message count is 160 characters. One text message equals 160 characters.

MMS are pictures, video, and audio.

Encryption, tamper-proofing, and storage of digital chattel. Think of it as the digital equivalent of a bank vault.

Wells Fargo, Texas Capital, Pac West, and Bank of Montreal.

That is a common question and the answer is YES. Not all companies want the same thing and our DEV team is happy to oblige. We specialize in customizations.

We can work with any company’s existing software platform via integration using API, SFTP & Web App.

No. Some companies elect to use our services outside of their current software.

Yes, we do. Our goal is to help all of our clients remain compliant in relation to SMS, eSignatures, and eVaulting. We encourage you to lean on us for questions and we are happy to provide direction.

NO! It is common for some of our competitors to ask for upfront usage payments based on hypothetical projections. We understand you may have no idea what your volume will be for any of our services for the upcoming months, much less years. We offer the “Pay As You Go” method. You only pay for what you use.  You will be emailed an invoice on the 1st of every month for the prior month’s usage.

Sometimes Yes. Sometimes No.

Never too long. Sometimes we provide month-to-month service plans but may ask for annual or multi-year service agreements depending on the scope of your project.

No, all of our employees in the U.S. & The Philippines are full-time employees.

Yes, we provide detailed billing that will be included on your invoice monthly.

12 years, although we formed officially in 2010.

No, we typically do not offer tiered pricing because most clients will require in-depth and ongoing customizations as well as compliance assistance. We are a full-service custom software development company that specializes in eSignature, Messaging, & eVaulting. We also have other companies whose focus is Ai & Shortlinks.