How long has Crypton been in business?
Crypton has been in business over 12 years.
Why do you offer pay-as-you-go?
Our "pay-as-you-go" model is the only one in the industry. Our competition requires you to project your yearly usage, and then pay for it upfront. We only bill you for what you used the previous month, simplifying your business processes.
What tutorials do you provide to better educate me on your products?
We currently offer zoom call demos to walk through and explain products. We also have user guides that can be sent to you upon request. We are also available via phone and email via our contact page below.
I have very unique business needs. Can you deliver custom solutions?
We are a custom software company so we can customize the eSignature process for whatever suits our clients’ needs the most. No two clients need exactly the same setup, and we are willing to go the extra mile and give them exactly what they ask for.
What is an eDocument?
Any digital form of paper.
What is an eSignature?
An electronic form of a signature that can be typewritten, drawn with a finger, stylus, or computer mouse. May also include a digital checkbox or keyword response.
If our customer’s cell number has never opted into receiving electronic documents, how can we acquire eSign consent from that cell number?
During the eSignature process, the end user will see and agree to the eSign consent form prior to opening, viewing, or interacting with the electronic document. If your customer does not agree to the eSign consent form, they will not be able to access the electronic documents sent from your company.
Is an API available for eSignatures integration?
Yes, see the documentation here: https://dlem.co/esign
Is eSignature compliant with federal and state laws?
eSignature is UETA and eSIGN Compliant.
My bank asked me to use an outside source as a “vault” to store their watermarked copy. Do you offer these services?
Yes, we do. It is called eVaulting and we can not only eVault new electronic documents but can also eVault legacy documents as well.
Do you provide a way for us to acquire pictures of identity verification like a Driver’s License, Social Security Card, Bank Statement, or a Paycheck stubs?
Yes, we have built a feature that will allow your customers to upload pictures.
What are some other methods of verifying the identity of someone signing electronic documents?
We can build certain identity verification features into the eSignature service, such as requiring manual entry of a Social Security Number, Driver’s License Number, or Account Numbers, etc.
Do you have the capability of sending eSignatures through text messaging and email?
Yes, we offer both methods.
I want to use Crypton's eSignature service on our company website so that site visitors can complete electronic documents without having to receive text messages or emails. Is this possible?
Yes, we can create a web widget or short cut so one can access our eSignature platform, customized to meet your company’s requirements.
How soon after all parties sign electronic documents will the fully executed version be available for download?
Generally within 60 seconds, depending on the length of the document, wi-fi connection, download speed, and other factors.
When eVaulting is required, does Crypton partner with banks, if necessary?
Yes, we often partner with banks for eVaulting. Banks have very strict requirements for software companies before they can become their certified eVault provider. We are happy to speak with your bank to determine their requirements. Some banks are more expeditious than others; therefore, if we are waiting on the bank’s blessing before you can proceed with using eSignature, we should act accordingly and get the process started.
How quickly are text messages delivered to cell phone numbers after sending?
As long as the cell number(s) has opted into your campaign, text messages will be delivered in seconds.
Is verbal consent good enough to send text messages to customers?
Most likely not. Although verbal consent is sufficient in some instances, most often you need written consent prior to sending text messages to your customers. We can provide current & up to date Prior Express Written Consent language and forms as guidance.
What are some different ways written consent can be obtained?
Face to face, In-store signage, using keywords such as "Text OPTIN to 59358", Radio, T.V., Website, Email, etc.
I currently us an SMTP/Email texting service but have noticed it's not very reliable. How is your service different?
We use Short Codes and Long Codes for text message delivery. Using these two methods is much more reliable than SMTP/email texting but is not free like the latter. You get what you pay for. Free service will deliver not-so-promising ROI and will likely land one in a non-compliance situation because text messages were duplicated or delivered outside the appropriate and acceptable time frames established by the TCPA (Telephone Consumer Protection Act).
Can I embed links in your sms messages and monitor the reply's?
Yes, we have a service that provides short links specifically for that purpose. Not only can links be embedded in text messages, but they can also be shortened and branded.
We currently purchase email lists that we can market our products to. Are cell phone number opt-in lists available to be used for the same purpose?
Is it OK to send business text messages from my personal cell phone to customers?
No. Most that do this have not acquired prior express written consent from their customers and are opening themselves up for lawsuit. Imagine a disgruntled employee that is no longer with the company who has all customer information on their personal cell phone and the employee resigns or gets fired. You have no control over what an employee (former employee) may say on text messages being sent to customers if the former employee has their customer information accessible on their personal cell phone. You will also have no control over when (time of day or night) a disgruntled employee might send unsolicited texts to customers.
How many characters does the standard text message include?
One may send a text message up to 1,000 characters but the standard text message count is 160 characters. One text message equals 160 characters.
If a cell number has opted out in the past but wants to opt back in to receive text messages and eSignatures via text message, can they opt back in?
Yes, the cell number needs to text the word RESUME to the short code number they initially received text messages from. This will opt the cell number back in immediately.
If a cell number opts out from receiving text messages any longer, does Crypton opt those cell numbers out automatically?
Yes, we opt out automatically.
If a cell number tries opting out but does not use one of the agreed upon keywords to disengage from our text message campaign; but uses other words or phrases that explicitly imply they want to be opted out, is there a way to opt those cell numbers out automatically?
Yes, we offer a service that uses Artificial Intelligence (Machine Learning) which uses context inference to determine someone’s intent. This service costs extra but is worth implementing into your text message campaign to achieve the utmost compliance. To learn more visit the CryptoAI page. For pricing info, please contact us.
Is it possible to use Crypton's artificial intelligence to help convert sales leads?
Yes, we currently do that now for clients and can customize it to detect words, phrases, and context to help interpret text message replies and convert those into leads. The Ai can send an SMS or email directly to employees or management notifying them of a potential customer’s interest in purchasing your products or services. To learn more visit the CryptoAI page. For pricing info, please contact us.
What is a short code?
A 5 or 6-digit number that text messages are sent from.
What is a long code?
A 10-digit number that text messages are sent from.
Is it possible to send group text messages?
What is RCS (Rich Communication Services)?
RCS is a modern take on text messaging that is currently not available on all handsets or all cell phone carriers. RCS takes features that are currently available on Facebook Messenger, WhatsApp and iMessage and rolls them into one platform. RCS is a Chat interactive platform that allows the exchange of group chats, video, audio, and high-resolution images. It facilitates read receipts and real-time viewing when someone is replying to your message.
What is MMS (Multi-Media Services)?
MMS are pictures, video, and audio.
What is eVaulting
Encryption, tamper-proofing, and storage of digital chattel. Think of it as the digital equivalent of a bank vault.
Who are you eVault certified with?
Wells Fargo, Texas Capital, Pac West, and Bank of Montreal.
Do you offer any customizations that we would ask for to enchance our current electronic documents and SMS services?
That is a common question and the answer is YES. Not all companies want the same thing and our DEV team is happy to oblige. We specialize in customizations.
What methods are available for processing text messages, eSignatures, & eVaulting?
We can work with any company’s existing software platform via integration using API, SFTP & Web App.
Is it necessary that the Crypton platform be integrated with our existing software in order to untilize SMS and eSignature?
No. Some companies elect to use our services outside of their current software.
Does your company have a legal department to help us with compliance issues that may arise?
Yes, we do. Our goal is to help all of our clients remain compliant in relation to SMS, eSignatures, and eVaulting. We encourage you to lean on us for questions and we are happy to provide direction.
Do we have to prepay for electornic documents or SMS like our current provider requires?
NO! It is common for some of our competitors to ask for upfront usage payments based on hypothetical projections. We understand you may have no idea what your volume will be for any of our services for the upcoming months, much less years. We offer the “Pay As You Go” method. You only pay for what you use. You will be emailed an invoice on the 1st of every month for the prior month’s usage.
Do you charge monthly fees in addition to SMS and eSignature volume usage?
Sometimes Yes. Sometimes No.
Do you have long contracts to sign?
Never too long. Sometimes we provide month-to-month service plans but may ask for annual or multi-year service agreements depending on the scope of your project.
Do you use independent contractors on your dev team?
No, all of our employees in the U.S. & The Philippines are full-time employees.
Do you provide billing/invoicing for your services?
Yes, we provide detailed billing that will be included on your invoice monthly.
How long has your company been in existence?
12 years, although we formed officially in 2010.
Do you provide data insight and analytics for eSignatures, SMS, and shortlinks?
To learn more about our shortlink service, please visit pyv.io for pricing and contact us.
Does Crypton offer tiered pricing for SMS or eSignature based on usage volume?
No, we typically do not offer tiered pricing because most clients will require in-depth and ongoing customizations as well as compliance assistance. We are a full-service custom software development company that specializes in eSignature, Messaging, & eVaulting. We also have other companies whose focus is Ai & Shortlinks.