Foster a conversation with your customers in real time. You’ll both enjoy the efficiency and security available through messaging.
Communicate with your customers
in real time.
- Account Alerts
- Payment Reminders
- Holiday / Birthday Greetings
- Audio / Video clips
- Delivery Notifications
- GPS Tracking
- Fully Custom Integrations
Frequently Asked Questions
A 5 or 6 digit number that text messages are sent from
A 10 digit number that text messages are sent from
As long as the cell number(s) has opted into your campaign, text messages will be delivered in seconds
Yes, see documentation here https://dlem.co/msging
Most likely not. Although verbal consent is sufficient in some instances, most often you need written consent prior to sending text messages to your customers. We can provide current & up to date Prior Express Written Consent language and forms as guidance
Face to face, In store signage, using keywords such as “Text OPTIN to 59358”, Radio, T.V., Website, Email, etc.
We use Short Codes and Long Codes for text message delivery. Using these two methods is much more reliable than smtp/email texting but is not free like the latter. You get what you pay for. Free service will deliver not so promising ROI and will likely land one in a non-compliance situation because text messages were duplicated or delivered outside the appropriate and acceptable time frames established by the TCPA (Telephone Consumer Protection Act)
Yes, we have a service that provides shortlinks specifically for that purpose. Not only can links be embedded in text messages, they can be shortened and branded
One may send a text message up to 1,000 characters but the standard text message count is 160 characters. One text message equals 160 characters
No. Most that do this have not acquired prior express written consent from their customers and are opening themselves up for lawsuit. Imagine a disgruntled employee that is no longer with the company who has all customer information on their personal cell phone and the employee resigns or gets fired. You have no control over what an employee (former employee) may say on text messages being sent to customers if the former employee has their customer information accessible on their personal cell phone. You will also have no control over when (time of day or night) a disgruntled employee might send unsolicited texts to customers
Yes, we opt out automatically
Yes, the cell number needs to text the word RESUME to the short code number they initially received text messages from. This will opt the cell number back in immediately.
Yes, we offer a service that uses Artificial Intelligence (Machine Learning) which uses context inference to determine someone’s intent. This service costs extra, but is worth implementing into your text message campaign to achieve the utmost compliance. To learn more visit https://augustaai.com For pricing info, please contact us.
Yes, we currently do that now for clients and can customize to detect words, phrases and context to help interpret text message replies and convert those into leads. The AI can send an SMS or email directly to employees or management notifying them of a potential customer’s interest in purchasing your products or services. To learn more visit https://augustaai.com For pricing info, please contact us
RCS is a modern take on text messaging that is currently not available on all handsets or all cell phone carriers. RCS takes features that are currently available on Facebook Messenger, WhatsApp and iMessage and rolls them into one platform. RCS is a Chat interactive platform that allows the exchange of group chats, video, audio and high-resolution images. It facilitates read receipts and real-time viewing when someone is replying to your message
MMS are pictures, video and audio
What People are Saying
“Crypton Mobile’s eSignature/eVaulting & Text solution has been a game changer for B&F Finance. The ease of use and integration with our current software has made the process seamless. Crypton Mobile has been providing B&F Finance with texting solutions for years and recently started with Crypton for eSignature/eVaulting. Every product we use has surpassed our expectations. David and his team have always been one call away. I highly recommend Crypton, their products and the folks behind it.”
John DraudeVictory, Management Services // Texas, Oklahoma, New Mexico